Announcements

 


TAX INVOICES

>> ONGOING <<

 

Tax Invoices are now available for PDF download on the Order Confirmation page. 

Order Invoices can also be downloaded via the Customer Account Portal at any time, using the following steps: 

* Log In to your Customer Account; 

* Under 'Order History' click on the Order # to view your order details; 

* Scroll down until you see the 'Download PDF Invoice' button;

* Click the button to begin the automatic download;

* Once complete, the file will open in a new internet window; 

* To save a copy to your computer, click on the 'Download' icon ( ⤓ ); 

* Select the location on your computer to save the document, rename the file, and click 'Save'.


Please note, a printed copy will always be provided with your order.

      

    BULK NUMBERS CHANGED

    >> ONGOING <<

     

    It is important to avoid overcrowding in bulks to minimise losses.

    For this reason, we have decided to change the number of live insects in our bulks to try and ensure the best possible quality is maintained during transit.

     

     

    SHIPPING DAYS CHANGED

    >> ONGOING << 

     

    As a result of order volumes, our current shipping schedule has been changed, as follows:

    • Interstate orders sent on Tuesday each week 

    • Queensland orders sent on Tuesday and Wednesday each week


    The new order cut-off times have been updated accordingly. 

     

     

    ORDER CUT-OFF TIMES

    >> ONGOING <<

     

    We have decided to change the order cut-off time to make packing and sending orders more manageable for our small team.

    ALL orders are subject to our order cut-off time of 9:00 pm for next-day dispatch.

    This means:  

    Queensland Orders

    • Orders placed before 9:00 pm Monday will be sent on Tuesday.

    • Orders placed after 9:00 pm Monday until 9:00 pm Tuesday will be sent Wednesday.
    • Orders placed after 9:00 pm Tuesday will be sent on the following Tuesday.

     


    Interstate Orders

    • We send orders to NSW, VIC, SA, and TAS*

    • All interstate orders are sent on Tuesday each week.

    • Orders placed before 9:00 pm Monday will be sent on Tuesday the same week.
    • We will try our best to continue packing and sending interstate orders placed throughout the day on Tuesday, however, this depends on our capacity on the day.

    • Orders received after 9:00 pm Monday will likely be sent on Tuesday of the following week.

     

     

    CUSTOMER ENQUIRIES

    >> ONGOING << 

     

    If you have a question about ordering with Crazy Critters, please visit our F.A.Q's page to see if we have already provided an answer before contacting us. 

    We try our best to respond to customer enquiries as soon as possible, however, with only a very small team here at Crazy Critters it is very important that everyone is available to help prepare orders and care for insect colonies. 

    If your enquiry isn't answered on our F.A.Q page, you are welcome to send us an email, SMS text message, or submit a contact enquiry via the website but we ask that you please be patient while waiting for a response. 

    Please do not call the Crazy Critters mobile - this number is reserved for urgent SMS enquiries only regarding current orders. 

    For stock availability, please check the website.

    All sale stock is listed on the website, as it becomes available. If a product is "sold out" on the website, we don't have any stock available for purchase.